Refund Policy

Widerrufsbelehrung (Cancellation Policy)

In Germany, you are legally required to provide customers with specific information about their right to withdraw from a purchase. Below is the standard template.

1. Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party named by you (who is not the carrier), acquire physical possession of the goods.

To exercise your right of withdrawal, you must inform us:

[Your Full Name]

[Your Business Address]

[Your Email Address]

by means of a clear declaration (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached sample cancellation form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

2. Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we receive the notification of your withdrawal from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

3. Sample Cancellation Form (Muster-Widerrufsformular)

If you wish to withdraw from the contract, please fill out this form and send it back to us:

 To: [Your Name and Address]

 I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*):

 Ordered on ()/received on ():

 Name of consumer(s):

 Address of consumer(s):

 Signature of consumer(s) (only if this form is notified on paper):

 Date: